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Copy of Return Policy

Updated as of June 24, 2019


This return policy was updated on June 24, 2019 and only applies to purchases made on or after this date. To access our previous return policy, click here.

12-MONTH MONEY BACK GUARANTEE – IRESTORE LASER HAIR GROWTH SYSTEM

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Returns Timeline

We understand the frustration from using hair loss solutions that don’t deliver on their promises. We know what it’s like to be in your shoes, which is why we want to offer you a 100% Money Back Guarantee and remove any hesitation you may have when it comes to trying our hair growth systems. 

We are dedicated to your satisfaction with the iRestore Laser Hair Growth System. We guarantee your complete satisfaction of the iRestore Laser Hair Growth System Essential or Professional for a period of twelve (12) months from the date of purchase. If you are not completely satisfied with your results after this usage period, we will provide a paid return shipping label at our expense upon receipt of the return request within the eligible time period. Once RMA is generated, customer has 30 days to return. Bundles purchased with our device kits are subject to partial refunds as consumable are not included. 

If you have not achieved visible or satisfactory results after 365 days from the date of purchase, you may return the iRestore Laser Hair Growth System for a full refund of the purchase price, less the shipping cost. You may request a Return Merchandise Authorization (RMA) number to return your iRestore Laser Hair Growth System within 35 days after this period (i.e. between 365 and 400 days since purchase). Returns cannot be processed without an RMA number issued by Freedom Laser Therapy. Any returns of the iRestore Laser Hair Growth System requested before the expiration of the 12-month usage period for the Money Back Guarantee are subject to an 18% restocking fee. Shipping costs are not included. Device Kit purchases such as the Essential Kit and Professional Kit are subject to a partial refund as the Money Back Guarantee applies only to devices and not consumables.

This Money Back Guarantee is only valid for orders placed directly on this website with Freedom Laser Therapy, Inc. and shipped to an address in the United States. For all domestic orders placed with expedited service levels, shipping costs are non-refundable. For all international orders placed and shipped outside of the United States, our Money Back Guarantee does not cover return shipping costs and will be deducted from your final refund. To make the returns processes easier, we will provide a return shipping label in which the shipping cost will be deducted from the final refund. Freedom Laser Therapy reserves the right to deduct return shipping fees and/or any customs and duty charges – as well as the return to sender cost from any refund due upon refusal of delivery.

In order to prevent abuse of our generous policies, we only allow one return of the iRestore Hair Growth System per customer/household through this Money Back Guarantee program. This return policy was updated on June 24, 2019 and only applies to purchases made on or after this date. To access our previous return policy before the update, click here

6-MONTH MONEY BACK GUARANTEE IRESTORE CONSUMABLE PRODUCTS 

Freedom Laser Therapy, Inc. is dedicated to your satisfaction with all consumable products. We guarantee your complete satisfaction of these products for a period of 180 days from the date of purchase.

This 180-day Money Back Guarantee is only available for 3-month or 6-month supply orders of all the consumable products. If you aren’t 100% satisfied for any reason within the first 180 days, contact Freedom Laser Therapy to request an RMA number to process your return.

This Money Back Guarantee is only valid for orders placed directly on this website with Freedom Laser Therapy, Inc. and shipped to an address in the United States. 

In order to prevent abuse of our generous policies, we only allow one return of the 3-month or 6-month supply of any consumable products per customer/household through this Money Back Guarantee program. Return is only eligible on the first order of any of the consumable products for a maximum refund of $400. This return policy was updated on June 24, 2019 and only applies to purchases made on or after this date. To access our previous return policy before the update, click here.

30-DAY MONEY BACK GUARANTEE – IRESTORE BATTERY PACK

A 30-day Money Back Guarantee is available for the iRestore Hair Growth System Professional Battery Pack and iRestore Hair Growth System Essential Battery Pack. If you aren’t 100% satisfied for any reason within 30 days from the date of purchase, send us an email at info@irestorelaser.com and we’ll provide instructions to process your return (not including the shipping cost back to us).

In order to prevent abuse of our generous policies, we only allow one return of the battery pack per customer/household through this Money Back Guarantee program.

CONTACT

If you have any inquiries regarding our return policy, please chat with us on our website, email info@irestorelaser.com or write to us at
Freedom Laser Therapy Inc.
16782 Von Karman Ave, Unit 15
Irvine, CA 92606