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Return Policy

Updated as of June 24, 2019


This return policy was updated on June 24, 2019 and only applies to purchases made on or after this date. To access our previous return policy, click here.

12-MONTH MONEY BACK GUARANTEE – IRESTORE LASER HAIR GROWTH SYSTEM

We are dedicated to your satisfaction with the iRestore. We guarantee your complete satisfaction of the iRestore Laser Hair Growth System Essential or Professional for a period of twelve (12) months from the date of purchase. If you are not completely satisfied with your results after this usage period, we will provide a paid return shipping label at our expense upon receipt of the return request within the eligible time period.

In order to qualify for this money back guarantee, we request that you use––to the best of your ability––the iRestore 3 to 4 times per week for 25 minutes each time (as instructed in the owner’s manual) for 365 days. If you have not achieved visible or satisfactory results after 365 days from the date of purchase, you may return the iRestore for a full refund of the purchase price, less the shipping cost. (Note: We will NOT require you to prove that you’ve used it according to the schedule.) You may request a Return Merchandise Authorization (RMA)  number to return your iRestore within 35 days after this period (i.e. between 365 and 400 days since purchase). Returns cannot be processed without an RMA number issued by Freedom Laser Therapy.

This money back guarantee is only valid for orders placed directly on this website with Freedom Laser Therapy, Inc. and shipped to an address in the United States. For all international orders placed and shipped outside of the United States, our money back guarantee does not cover return shipping costs.

In order to prevent abuse of our generous policies, we only allow one return of the iRestore Hair Growth System per customer/household through this money back guarantee program. This return policy was updated on June 24, 2019 and only applies to purchases made on or after this date. To access our previous return policy before the update, click here

Why do we have this policy in place?

We understand the frustration from using hair loss solutions that don’t deliver on their promises. We know what it’s like to be in your shoes, which is why we want to offer you a 100% money back guarantee and remove any hesitation you may have when it comes to trying our hair growth systems. 

We believe that if it doesn’t work for you, you shouldn’t have to pay for the product. However, we can only offer this generous guarantee to you if you are as committed as we are to helping you regrow your hair. It’s important that you stay consistent with the treatment for the full 12-month trial period. You didn’t lose hair overnight, so you’re not going to grow it back overnight. If you are ready to fight hair loss and join us on this journey, click here to start your trial today.

6-MONTH MONEY BACK GUARANTEE – IRESTORE CONSUMABLE PRODUCTS

Freedom Laser Therapy, Inc. is dedicated to your satisfaction with the 3-in-1 Hair Growth Supplement, Anti-Hair Loss Serum, Anti-Hair Loss Shampoo, Anti-Thinning Conditioner, and Hair Gummy Vitamins. We guarantee your complete satisfaction of these products for a period of 180 days from the date of purchase.

This 180-day money back guarantee is only available for 3-month or 6-month supply orders of the 3-in-1 Hair Growth Supplement, Anti-Hair Loss Serum, Anti-Hair Loss Shampoo, Anti-Thinning Conditioner, and Hair Gummy Vitamins. If you aren’t 100% satisfied for any reason within the first 180 days, contact Freedom Laser Therapy to request an RMA number to process your return of the bottles, even if it has been used or consumed (less shipping cost back to us).

This money back guarantee is only valid for orders placed directly on this website with Freedom Laser Therapy, Inc. and shipped to an address in the United States. 

In order to prevent abuse of our generous policies, we only allow one return of the 3-month or 6-month supply of the 3-in-1 Hair Growth Supplement, Anti-Hair Loss Serum, Anti-Hair Loss Shampoo, Anti-Thinning Conditioner, Hair Gummy Vitamins, and bundles per customer/household through this money back guarantee program. Return is only eligible on the first order of any of the aforementioned products for a maximum refund of $400. This return policy was updated on June 24, 2019 and only applies to purchases made on or after this date. To access our previous return policy before the update, click here.

30-DAY MONEY BACK GUARANTEE – IRESTORE BATTERY PACK

A 30-day money back guarantee is available for the iRestore Hair Growth System Professional Battery Pack and iRestore Hair Growth System Essential Battery Pack. If you aren’t 100% satisfied for any reason within 30 days from the date of purchase, send us an email at info@irestorelaser.com and we’ll provide an RMA number to process your return (not including the shipping cost back to us).

Battery Packs purchased with any iRestore Laser Hair Growth System devices will follow the same return policy as the device.

In order to prevent abuse of our generous policies, we only allow one return of the battery pack per customer/household through this money back guarantee program.

RETURN POLICY – IRESTORE LASER HAIR GROWTH SYSTEM

Any returns of the iRestore Laser Hair Growth System requested before the expiration of the 12-month usage period for the money back guarantee are subject to an 18% restocking fee. Shipping costs are not included.

iRestore bundles that include the iRestore Laser Hair Growth System Essential or Professional follow suit with the same return policy as the iRestore Laser Hair Growth System, but all electronic items in the bundle must be returned together in as-new working condition. Items in a bundle ordered together cannot be returned separately.

This money back guarantee is only valid for orders placed directly on this website and shipped to an address in the United States. If the customer refuses delivery of package, Freedom Laser Therapy reserves the right to deduct return shipping fees and/or any customs and duty charges – as well as an 18% restocking fee from any refund due. For all international orders placed and shipped outside of the United States, our money back guarantee does not cover return shipping costs.

iRestore devices are intended to treat androgenic alopecia for males who have Norwood-Hamilton Classifications of IIa to V and females who have Ludwig-Savin Classifications of I to II, and for both who have Fitzpatrick Skin Types I to IV. It is not intended for anyone with skin sensitivity to light or anyone taking photo-sensitizing medication. By purchasing our products, you acknowledge that you have read and understood our return policy and indications for use. Please contact us if you have any questions.

To cancel an order you have placed with Freedom Laser Therapy, you must contact customer support by email at info@irestorelaser.com or by phone at 1-888-373-7425. Please note that once the item has shipped, the order cannot be canceled. In this event, you can request to return the item for a refund (minus an 18% restocking fee and any shipping fees incurred by Freedom Laser Therapy).

WARRANTY

iRestore Laser Hair Growth System devices come with a 1-year manufacturer’s warranty against device defects. An extended 3-year warranty for the iRestore Professional or iRestore Essential is available for purchase and must be purchased at the same time as the device to be valid. 

The device must be registered on the website after purchase at www.irestorelaser.com/warranty.

Under certain conditions approved by Freedom Laser Therapy, the warranty may be extended beyond the 1-year period. For products purchased through authorized resellers, please make sure to provide the receipt or proof of purchase when requesting warranty service from Freedom Laser Therapy. For returns, contact the reseller for details regarding their return policies.

CONTACT

If you have any inquiries regarding our return policy, please chat with us on our website, email info@irestorelaser.com or write to us at
Freedom Laser Therapy Inc.
16782 Von Karman Ave, Unit 15
Irvine, CA 92606