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The iRESTORE Blog

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man and woman both wearing the elite Device.

man and woman both wearing the elite Device.

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Best LED Face Mask: How to Choose the Right One for Your Skin

15 Min to Read

Best LED Face Mask: How to Choose the Right One for Your Skin

Compare wavelengths, dose, FDA terms, clinical evidence, comfort and safety, to choose the best LED face mask for your skin.

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iRESTORE Guide Red Light Therapy and Devices Skin Care and Concerns

Man and woman wearing the Professional Device while sitting on a couch.

About iRESTORE

We believe in safe & clean hair care that empowers you to look and feel your best without compromising your health.

Explore the science

What Red Light Devices Are in Alix Earle's Netflix Show Earle Meets World?

5 Min to Read

What Red Light Devices Are in Alix Earle's Netflix Show Earle Meets World?

The iRESTORE Elite hair helmet and Laser Face Mask Pro appear in Episode 8 of Alix Earle's Netflix show Earle Meets World. What they are, how they work, and where to get them.

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iRESTORE Guide Skin Care and Concerns

Resveratrol for Skin: What It Does, What the Research Shows, and How to Use It

11 Min to Read

Resveratrol for Skin: What It Does, What the Research Shows, and How to Use It

See what resveratrol may do for skin, what clinical research shows about wrinkles and photoaging, and how it fits into a skincare routine.

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Skin Care and Concerns

How to Get Rid of Dark Eye Circles: Causes and Treatments

12 Min to Read

How to Get Rid of Dark Eye Circles: Causes and Treatments

Find out what causes dark circles under the eyes and compare skincare, red light therapy, fillers, lasers, and other treatment options.

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Skin Care and Concerns

Image of the Elite, Professional and Essential helmet device in top view angle.

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Smile Lines: Causes, Treatments, and How to Reduce Them

15 Min to Read

Smile Lines: Causes, Treatments, and How to Reduce Them

Learn what causes smile lines, how treatments compare, and whether skincare, fillers, microneedling, or red light therapy may help reduce their appearance.

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Skin Care and Concerns

How to Get Rid of Wrinkles by Type, Area, and Treatment

12 Min to Read

How to Get Rid of Wrinkles by Type, Area, and Treatment

Learn how to reduce forehead, eye, mouth, neck, and chest wrinkles using skincare, red light therapy, and professional treatments.

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Skin Care and Concerns

Red Light Therapy After Microneedling: Is It Safe and Does It Help?

12 Min to Read

Red Light Therapy After Microneedling: Is It Safe and Does It Help?

Learn when red light therapy after microneedling is safe, how timing changes by treatment depth, what to avoid, and how to use an LED mask with care.

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Skin Care and Concerns

Does Red Light Therapy Tighten Skin? Results, Research, and What to Expect

10 Min to Read

Does Red Light Therapy Tighten Skin? Results, Research, and What to Expect

Learn if red light therapy can tighten skin, improve firmness, support collagen, and reduce fine lines, plus what results to expect in 8 to 12 weeks.

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Skin Care and Concerns

Can You Use Niacinamide With Red Light Therapy? (Yes - Here’s the Right Order)

6 Min to Read

Can You Use Niacinamide With Red Light Therapy? (Yes - Here’s the Right Order)

Can you use niacinamide with red light therapy? Yes - they complement each other. Here’s the correct order, timing, and protocol for best results.

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Skin Care and Concerns

LED Light Therapy Colors Explained: Red vs Blue vs Green - Which One Is Right for You?

8 Min to Read

LED Light Therapy Colors Explained: Red vs Blue vs Green - Which One Is Right for You?

Use our quick guide to find which wavelength is right for acne, wrinkles, or tone correction.

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Red Light Therapy and Devices Skin Care and Concerns

Does Gua Sha Actually Work? What the Research Says and What It Realistically Does

8 Min to Read

Does Gua Sha Actually Work? What the Research Says and What It Realistically Does

Does gua sha actually work for your face? We separate the TikTok hype from the clinical evidence and explain what it can realistically do for skin.

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Skin Care and Concerns

Can You Use Retinol With an LED Face Mask? The Right Order and Mistakes to Avoid

7 Min to Read

Can You Use Retinol With an LED Face Mask? The Right Order and Mistakes to Avoid

Can you actually combine retinol with an LED face mask or are you canceling out your results without realizing it?

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Red Light Therapy and Devices Skin Care and Concerns

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Shipping Protection Policy

Overview

Our Shipping Protection service provides additional coverage for your order against loss, theft, or damage during transit. By placing your order with this shipping option selected, you are entitled to receive a replacement or reshipment of affected items that meet the eligibility criteria outlined below.

Shipping Protection Cost:

(Cart value & pre-determined pricing for protection based on cart value)

$0–$400.99 – $3.98
$401–$599.99 – $4.98
$600–$999.99 – $9.98
$1000–$1499.99 – $14.98
$1500–$1999.99 – $19.98
$2000–$2499.99 – $24.98
$2500–$2999.99 – $29.98
$3000–$3999.99 – $39.98
$4000–$4999.99 – $49.98
>$5000 – $59.98

Please note that the Shipping Protection fee is non-refundable, and coverage applies to replacements or reshipments only—refunds for products in your order are not provided under this policy.

1. Coverage Eligibility

Shipping Protection covers the following situations:

Lost Packages – The package shows no delivery confirmation or carrier update for a period of no more than 15 days and is deemed lost by the carrier through the tracking information available. When referring to lost packages, it is based on the last carrier update. The last carrier update means the date/time stamp of the last update on the tracking page from the carrier. The customer is emailed tracking information from UPS/USPS/DHL. The package is considered "lost" when the most recent entry on the tracking page is 15 or more days old.
Stolen Packages – The package is marked "delivered" by the carrier but is not received by the customer and cannot be located after investigation. For stolen packages, we require a copy of the customer's ID in order to process the claim.
Damaged Packages – The contents of the shipment arrive visibly damaged, defective, or unusable. If solely the outer retail box is damaged, we require the device to be returned prior to reshipment.

Approved claims will result in a replacement or reshipment of the same item(s) at no additional cost. Reshipments will include a signature requirement for more secure delivery.

2. Exclusions and Limitations

Shipping Protection does not cover:

Requests for refunds of any kind;
Packages shipped to an incorrect address provided by the customer;
Packages marked "delivered" but reported as missing more than 7 days after delivery confirmation, or other claims outside the period designated under "Filing a Claim" below.
Damage limited to product packaging that does not affect functionality.
Delays due to customs, carrier issues (other than issues specifically described under "Coverage Eligibility" above), weather, or other external factors outside our control and not verified by the carrier;
Orders returned without prior authorization. In cases where the original item is no longer available, an equivalent replacement or store credit may be offered at our discretion.

3. Filing a Claim

To file a claim under the Shipping Protection policy, please contact our support team via email to info@irestorelaser.com within the applicable timeframe:

For lost packages: within 15 days of the last carrier update from your order tracking information
For stolen or damaged packages: within 7 days of the delivery date provided on your order tracking information

Claims must include the order number and any relevant documentation such as:

Photos of the damaged package or item (if applicable); and/or
A signed statement confirming non-receipt or theft (for stolen packages).

Our team will review the claim and, if approved, process the replacement or reshipment within 3–5 business days after the approval.

4. Acceptance of Terms

By adding the Shipping Protection service to your order, you acknowledge that:

The coverage provides replacement or reshipment only;
Refunds are not available for lost, stolen, or damaged packages under this protection; and
You have read and agreed to the terms outlined in this policy.