Shipping Policy

FREE SHIPPING: U.S., CAN, SINGAPORE, U.K., & AUS ORDERS

Free shipping is available on orders above $50 and shipped within the contiguous United States.

We offer free shipping to:
  1. Canada - orders with the iRESTORE Elite and Professional.
  2. Singapore, United Kingdom & Australia - orders with the iRESTORE Elite.

For all other orders, shipping is calculated at checkout. Orders outside of the United States are shipped internationally – please review “International Orders” below for important information regarding potential customs & duty fees.

U.S. ORDERS

Free shipping is available on orders above $50 and shipped within the contiguous United States only.

Outside the contiguous U.S., shipping costs are as follows: $19.95 for orders over $200 to Hawaii, Alaska, and Puerto Rico.

For orders shipped to destinations outside of the contiguous United States, shipping charges may vary. International shipping fees will be calculated at checkout based on shipping destination. Please email us at info@irestorelaser.com for more information.

INTERNATIONAL ORDERS

When ordering from Freedom Laser Therapy, you're responsible for ensuring the product can be lawfully imported to the destination country. Orders shipped internationally to areas outside of the United States may be subject to customs, taxes, or duties charges of the destination country. Freedom Laser Therapy is not responsible for covering these charges and they must be fulfilled by the recipient, the importer of record. If the product is returned upon delivery to the destination country and refusal by the importer of record, Freedom Laser Therapy reserves the right to deduct any shipping, handling, and customs costs incurred by the transaction from the refund. These additional charges will be deducted from the refund amount.

Depending on the shipping location, your order may be subject to import taxes and other fees charged by the local customs authority. We have no control over these charges, nor can we predict what they may be. Please contact your local customs office for more information. If customs clearance is required, it may cause delays in shipping beyond our original delivery estimates.

All orders are charged in United States dollars (USD). International orders may be subject to currency conversion fees depending on the credit card you use for payment.

Shipping Protection Policy

Overview

Our Shipping Protection service provides additional coverage for your order against loss, theft, or damage during transit. By placing your order with this shipping option selected, you are entitled to receive a replacement or reshipment of affected items that meet the eligibility criteria outlined below.

Shipping Protection Cost: 

(Cart value & pre-determined pricing for protection based on cart value)

  • $0-$400.99 - $3.98

  • $401-$600.99 - $4.98

  • $601-$1499.99 - $9.98

  • <$1500 - $14.98

Please note that the Shipping Protection fee is non-refundable, and coverage applies to replacements or reshipments only—refunds for products in your order are not provided under this policy.

1. Coverage Eligibility

Shipping Protection covers the following situations:

  • Lost Packages – The package shows no delivery confirmation or carrier update for a period of no more than 15 days and is deemed lost by the carrier through the tracking information available. When referring to lost packages, it is based on the last carrier update. The last carrier update means the date/time stamp of the last update on the tracking page from the carrier. The customer is emailed tracking information from UPS/USPS/DHL. The package is considered "lost" when the most recent entry on the tracking page is 15 or more days old.

  • Stolen Packages – The package is marked “delivered” by the carrier but is not received by the customer and cannot be located after investigation. For stolen packages, we require a copy of the customer’s ID in order to process the claim.

  • Damaged Packages – The contents of the shipment arrive visibly damaged, defective, or unusable. If solely the outer retail box is damaged, we require the device to be returned prior to reshipment.

Approved claims will result in a replacement or reshipment of the same item(s) at no additional cost. Reshipments will include a signature requirement for more secure delivery.

2. Exclusions and Limitations

Shipping Protection does not cover:

  • Requests for refunds of any kind;

  • Packages shipped to an incorrect address provided by the customer;

  • Packages marked “delivered” but reported as missing more than 7 days after delivery confirmation, or other claims outside the period designated under “Filing a Claim” below.

  • Damage limited to product packaging that does not affect functionality.

  • Delays due to customs, carrier issues (other than issues specifically described under “Coverage Eligibility” above), weather, or other external factors outside our control and not verified by the carrier; 

  • Orders returned without prior authorization.

In cases where the original item is no longer available, an equivalent replacement or store credit may be offered at our discretion.

3. Filing a Claim

To file a claim under the Shipping Protection policy, please contact our support team at via email to info@irestorelaser.com within the applicable timeframe:

  • For lost packages: within 15 days of the last carrier update from your order tracking information

  • For stolen or damaged packages: within 7 days of the delivery date provided on your order tracking information

Claims must include the order number and any relevant documentation such as:

  • Photos of the damaged package or item (if applicable); and/or

  • A signed statement confirming non-receipt or theft (for stolen packages).

Our team will review the claim and, if approved, process the replacement or reshipment within 3–5 business days after the approval.

4. Acceptance of Terms

By adding the Shipping Protection service to your order, you acknowledge that:

  • The coverage provides replacement or reshipment only;

  • Refunds are not available for lost, stolen, or damaged packages under this protection; and

  • You have read and agreed to the terms outlined in this policy.

Revision 12/12/2025