Our Shipping Protection service provides additional coverage for your order against loss, theft, or damage during
transit. By placing your order with this shipping option selected, you are entitled to receive a replacement or
reshipment of affected items that meet the eligibility criteria outlined below.
Shipping Protection Cost:
(Cart value & pre-determined pricing for protection based on cart value)
- $0-$400.99 - $3.98
- $401-$600.99 - $4.98
- $601-$1499.99 - $9.98
- >$1500 - $14.98
Please note that the Shipping Protection fee is non-refundable, and coverage applies to
replacements or reshipments only—refunds for products in your order are not provided under this
policy.
1. Coverage Eligibility
Shipping Protection covers the following situations:
-
Lost Packages – The package shows no delivery confirmation or carrier update for a
period of no more than 15 days and is deemed lost by the carrier through the tracking information
available. When referring to lost packages, it is based on the last carrier update. The last carrier update means
the date/time stamp of the last update on the tracking page from the carrier. The customer is emailed tracking
information from UPS/USPS/DHL. The package is considered "lost" when the most recent entry on the tracking page is
15 or more days old.
-
Stolen Packages – The package is marked "delivered" by the carrier but is not received by the
customer and cannot be located after investigation. For stolen packages, we require a copy of the customer's ID in
order to process the claim.
-
Damaged Packages – The contents of the shipment arrive visibly damaged, defective, or unusable.
If solely the outer retail box is damaged, we require the device to be returned prior to reshipment.
Approved claims will result in a replacement or reshipment of the same item(s) at no additional
cost. Reshipments will include a signature requirement for more secure delivery.
2. Exclusions and Limitations
Shipping Protection does not cover:
- Requests for refunds of any kind;
- Packages shipped to an incorrect address provided by the customer;
-
Packages marked "delivered" but reported as missing more than 7 days after delivery confirmation,
or other claims outside the period designated under "Filing a Claim" below.
- Damage limited to product packaging that does not affect functionality.
-
Delays due to customs, carrier issues (other than issues specifically described under "Coverage Eligibility"
above), weather, or other external factors outside our control and not verified by the carrier;
-
Orders returned without prior authorization. In cases where the original item is no longer available, an
equivalent replacement or store credit may be offered at our discretion.
3. Filing a Claim
To file a claim under the Shipping Protection policy, please contact our support team via email to
info@irestorelaser.com
within the applicable timeframe:
-
For lost packages: within 15 days of the last carrier update from your order
tracking information
-
For stolen or damaged packages: within 7 days of the delivery date provided on
your order tracking information
Claims must include the order number and any relevant documentation such as:
- Photos of the damaged package or item (if applicable); and/or
- A signed statement confirming non-receipt or theft (for stolen packages).
Our team will review the claim and, if approved, process the replacement or reshipment within
3–5 business days after the approval.
4. Acceptance of Terms
By adding the Shipping Protection service to your order, you acknowledge that:
- The coverage provides replacement or reshipment only;
-
Refunds are not available for lost, stolen, or damaged packages under this protection; and
- You have read and agreed to the terms outlined in this policy.
